Rich88 Privacy Policy

Rich88 is a trusted and secure online gaming platform for members in Bangladesh. We believe your privacy is a fundamental right, and protecting it is our responsibility.

This Privacy Policy ("Policy") applies to Rich88's website, mobile application, and all associated digital services. By using Rich88, you are deemed to have accepted this Privacy Policy.

In this Privacy Policy, we will explain in detail: what information we collect, why we collect it, how we use it, how long we keep it, and what rights you have. If anything is unclear, our 24/7 support team is ready to help.

Rich88 collects only the information necessary to provide our services. We never ask for excessive or irrelevant data. A detailed breakdown of what we collect is provided below:

In addition to the information you provide during registration, certain technical data is collected automatically when you use the platform. This data is used solely to improve your experience and maintain security.

Rich88 uses your information only for specific, defined purposes. We never use your data beyond what is outlined below:

• Account management: To verify registration and logins and to keep your account secure.
• Payment Processing: To ensure deposits and withdrawals are completed securely.
• KYC & Compliance: To verify age, confirm identity, and comply with AML regulations.
• Customer Support: To handle support requests, resolve complaints, and respond to queries.
• Promotions & Bonuses: To deliver relevant offers and promotions to you (you may opt out at any time).
• Responsible Gaming: To monitor excessive gaming patterns and provide assistance when needed.
• Service Improvement: To improve platform performance and enhance the overall user experience.

Rich88 does not sell your data. However, it may be shared with select third parties in the following limited circumstances:

• Payment Processors: Payment partners such as bKash, Nagad, and Rocket — solely for processing transactions.
• Game providers: Licensed game developers — minimum data necessary for game operation only.
• Regulatory Authority: Upon valid requests from licensing authorities and law enforcement agencies.
• Fraud Prevention Services: Specialist partners for account security and anti-money laundering.

Rich88 maintains strict confidentiality agreements with all third parties. They are not permitted to use any data received for purposes beyond what is specified.

Rich88's website and app use cookies and similar tracking technologies. Cookies are small text files stored in your browser or on your device.

We use the following types of cookies:

• Essential cookies: Essential for login sessions and core platform functionality. These cannot be turned off.
• Functional cookies: To remember your language preference, theme, and other settings.
• Analytics Cookies: To collect anonymous usage statistics to help us understand how the website is used. You may opt out at any time.
• Security Cookies: Used to detect fraud and protect your account.

You can delete non-essential cookies or block new ones at any time through your browser settings. Please note that disabling essential cookies may affect the functionality of certain platform features.

Rich88 retains your information only for as long as necessary. Retention periods vary depending on the type of data:

• Active Account: All data is retained for as long as the account remains active.
• Closed Accounts: Up to 5 years after account closure — for legal obligations and dispute resolution.
• Financial transaction records: A minimum of 7 years — to comply with AML and tax regulations.
• Customer Support Contact: Up to 3 years.
• Technical Logs: Up to 90 days.

Once the designated retention period ends, data is securely deleted or anonymized so that no individual can be identified from it.

Rich88 follows the highest industry security standards to protect your information. Our multi-layered security measures include:

• 256-bit SSL/TLS Encryption — applied to all data transmissions.
• Two-Factor Authentication (2FA) — an extra layer of security for account logins.
• Regular security audits and penetration testing.
• Automated 24/7 monitoring for suspicious activity.
• Regular data protection training for all staff.
• Access to data is restricted to authorized personnel only.

Rich88 respects your data protection rights. You are entitled to exercise the following rights:

To exercise any of these rights, please contact our support team. We typically respond within 30 days.

Rich88 strictly prohibits registration and participation by anyone under 18. We never knowingly collect personal information from minors.

• Age verification is mandatory at the time of registration.
• If an account holder is found to be under 18 years of age, the account will be closed immediately and all associated data will be deleted.
• Parents or guardians who have concerns are welcome to contact us.

Rich88 may update this Privacy Policy from time to time. For any significant changes:

• A notification will be sent to your registered email at least 14 days before any changes take effect.
• A pop-up notice will be displayed when you log in to the platform.
• The "Last Updated" date at the top of this page will be revised accordingly.

Continued use of Rich88 after any changes have taken effect will be considered acceptance of the updated Privacy Policy. If you do not agree, you may request to close your account.

For any privacy-related questions, requests, or complaints, please reach out to our dedicated Privacy Team:

• Email: [email protected]
• Live Chat: 24/7 Bengali Support — available directly on the platform.
• Response Time: Typically within 3 business days; up to 30 days for complex requests.

If our internal process does not resolve your concern to your satisfaction, you may file a complaint with the relevant licensing authority.