Safe Gaming

At Rich88 Responsible Gaming
Keep the Fun in Check

Gaming is entertainment — not a solution to stress or problems. Rich88 believes that playing responsibly makes the experience far more enjoyable. We offer a full suite of protection tools and support for you.

24/7

Bangla Support

18+

Adults Only

Limit

Set It Yourself

Break

Take One Whenever You Like

6 Key Responsible Gaming Benefits at Rich88

Set a Deposit Limit

Set your own daily, weekly, or monthly deposit limits. Any reduction takes effect immediately, but increasing a limit requires a 7-day waiting period.

Session Time Limit

Decide in advance how long you want to play in a single session. Once the time is up, Rich88 will automatically alert you and log you out if needed.

Cooling-Off Break

Take a break for any period between 24 hours and 6 weeks. During this time you will not be able to log in to your account, but your balance will remain completely safe.

Self-Exclusion

If you need a longer break, activate self-exclusion for anywhere from 6 months to 5 years. All promotional communications will also be paused during this period.

Gaming History Review

View a detailed report of your complete gaming activity. Your deposit history, time spent playing — all fully transparent.

Expert Support

If you suspect a gaming addiction, our trained support team will guide you in the right direction. Confidential assistance is available 24/7.

1What Is Responsible Gaming and Why It Matters

Responsible Gaming means playing in a way that keeps it entertaining without harming other areas of your life — your family, work, health, or finances. For Rich88, responsible gaming is not just a rule; it is at the heart of our business philosophy.

Online gaming is growing rapidly in Bangladesh. With smartphones widely accessible and internet connectivity more widespread than ever, playing Live Casino or slot games from home has never been easier. Along with this convenience, however, come certain risks. Rich88 wants you to stay informed about those risks and enjoy gaming the right way.

Research shows that most people game purely for entertainment and never run into problems. However, for a small number of individuals, gaming can spiral out of control. Rich88 takes equal responsibility for that small group as well.

Remember: Gaming should be a source of fun, not your primary means of income. Before placing a bet, ask yourself — if you lose this money, will it seriously affect your life?

2Rich88's Responsible Gaming Principles

Rich88 follows a clear responsible gaming policy that actively works to protect every member:

  • Transparency: Game rules, payout rates, and betting terms are disclosed in full and with complete clarity.
  • Balance: All our games use certified RNG (Random Number Generator) technology, ensuring completely fair and unbiased results.
  • Control Benefits: Every member can set their own gaming limits freely. No restrictions.
  • For Adults: Registration is strictly prohibited for anyone under 18. We conduct regular age verification checks.
  • Proactive Support: If our system detects unusual gaming patterns, it will automatically reach out to the member.
  • Ethical Promotions: Members in vulnerable situations are not sent promotional offers.

3Rich88's Protection Tools

The tools below are available in your account settings. Using them is entirely voluntary and your privacy is fully protected:

Deposit Limit

Set your deposit limits across three levels — daily, weekly, and monthly. Reductions take effect immediately; increases are subject to a 7-day cooling period.

Loss Limit

If your losses exceed a set amount, your account will automatically go into a temporary pause. This is highly effective at preventing serious financial harm.

Session Time Limit

Set a maximum session length. You'll receive an alert when time is up, and you can also enable a mandatory logout.

Cooling-Off Period

Take a voluntary break from 1 day up to 6 weeks. Login will be disabled during this time, but your balance and account details remain safe.

Self-Exclusion

Self-exclusion options available from 6 months up to 5 years, or permanently. No promotional emails or messages will be sent during the exclusion period.

Real-Time Balance Tracker

Your current balance and total spending for the session are always visible on screen while you play, so you can make informed decisions.

To activate these tools, go to the "Responsible Gaming" section in your account settings, or contact our 24/7 support team directly.

4Problem Warning Signs

The signs below may indicate that gaming is starting to get out of control. These are not signs of weakness — they are signs of self-awareness:

You are placing larger bets to try to recover money you have lost.

You are hiding your gaming from family or friends.

You are using household or emergency funds to play.

You feel restless or irritable when you are not gaming.

You are cutting into work, sleep, or family time to play longer.

You have tried to stop gaming but cannot.

You are lying about or denying your gaming habits.

You are gaming to escape stress or sadness.

If you notice one or more of these signs: Activate self-exclusion immediately and contact our support team. Reaching out for help takes courage.

5Ask Yourself — Self-Assessment

Ask yourself these questions regularly. Answering honestly will help you understand where gaming stands in your life:

Do you see gaming as your main source of entertainment, or as a source of income?

Entertainment only ✓ I play hoping to earn

Did you spend more on gaming than your budget allowed last month?

No, I stayed within my limits ✓ Yes, I went a bit over

Is gaming affecting your sleep or time with your family?

Not at all ✓ Sometimes I feel like it

Do you feel upset or angry when you lose and find yourself wanting to keep playing?

No, I accept the loss ✓ Yes, I want to win it back

If you find yourself answering the second or third column more than once, consider taking a break or seeking support.

6Protection of Minors

Rich88 strictly prohibits registration and gaming for anyone under 18. We have put in place a range of technical and procedural measures to protect children and minors:

  • Verification of a national ID or date of birth is mandatory at registration.
  • Immediate review and re-verification of age for any suspicious account.
  • Accounts are immediately suspended upon a complaint from a parent or guardian.
  • If a user is confirmed to be underage, all deposited funds will be returned and the account will be permanently closed.

It is recommended to use parental control software on shared devices to prevent underage access.

If you become aware that a minor is using Rich88, please notify our support team immediately. We will take swift action.

77 Practical Tips for Healthy Gaming

Follow these simple habits to keep gaming enjoyable at all times:

  • Set Your Budget in Advance: Before you play, decide the maximum amount in BDT you are willing to spend in that session. Stop when you reach that limit.
  • Track Your Time: Set a timer on your phone. When it goes off, close the screen — whether you are winning or losing.
  • Accept Your Losses: Losing is a normal part of gaming. Chasing losses by placing more bets is dangerous.
  • Don't Play When You're in a Bad Mood: Avoid gaming when you are stressed, tired, or under the influence of alcohol. Your decision-making is impaired at these times.
  • Take a Break: Take a 5–10 minute break after every 30 minutes of play. Get up, walk around, drink some water, and rest your eyes.
  • Tell Your Family: Do not hide your gaming. Keeping the trust of your family makes life a great deal easier.
  • Keep other hobbies: Build sources of joy in your life beyond gaming. Sports, reading, or spending time with friends keeps your mind healthy.

Healthy Gaming Standards

Weekly time (7 hours maximum)Ideal
Monthly budget (within 5% of income)Safe
Break per session (every 30 minutes)Recommended

8Where to Find Help

Do not face gaming problems alone — reach out for support. Rich88 can provide direct assistance and also connect you with the right resources:

  • Rich88 Live Support: Bengali-language support available 24/7. Reach us directly via the chat button on the platform.
  • Email Support: [email protected] — for confidential and sensitive matters.
  • National Mental Health Helpline: Call the Bangladesh Government helpline at 16789.
  • Family Support: Talk to a trusted family member or friend. Their support is often the greatest strength in recovery.
Rich88 is always here for you. Acknowledging a problem and seeking help takes courage. Our team will guide you in complete confidence.

Frequently Asked Questions About Responsible Gaming

No. Your entire balance remains completely safe during self-exclusion. Once the exclusion period ends, you can withdraw as normal. If you have an urgent need, you can also request a withdrawal through the support team.

Yes — reducing your deposit limit or setting a new one takes effect immediately. However, increasing a limit is subject to a mandatory 7-day cooling period, which is in place for your protection.

Contact our support team. We accept account review requests on behalf of family members and can temporarily suspend the account and arrange professional assistance if needed. Your identity will be kept completely confidential.

A cooling-off period is a short-term break — from 1 day up to 6 weeks. Your account reactivates automatically once the period ends. Self-exclusion is longer-term — from 6 months to 5 years, or permanent. During self-exclusion, all marketing communications are also suspended.

Rich88 does not provide direct treatment, but our trained support team can refer you to the right professional organizations. We work in collaboration with the National Mental Health Helpline and other relevant bodies.

No — your privacy is fully protected. Only you and the Rich88 security team know which protection tools you are using. This information is never shared with other players or any third party.

Join Rich88 with a commitment to Safe Gaming

With full responsibility and your wellbeing at heart — Rich88 is Bangladesh's safest gaming platform.

18+ · Play Responsibly · Rich88 is a licensed and secure platform

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